KYC (Know Your Customer) Policy
At BetPhoenix, we are committed to ensuring a safe and secure environment for all our customers. As part of our compliance with international anti-money laundering (AML) regulations and to safeguard our platform from fraudulent activities, we have implemented a comprehensive Know Your Customer (KYC) policy. This policy outlines the procedures and requirements for verifying the identity of our customers.
I. Purpose
The primary objectives of our KYC policy are to:
- Verify the identity of our customers.
- Ensure the legitimacy of the source of funds.
- Prevent fraud, money laundering, and other illegal activities.
- Protect our customers and our platform from misuse.
II. Scope
This KYC policy applies to all customers of BetPhoenix who make deposits or request withdrawals. Compliance with this policy is mandatory.
III. KYC Process
A. Document Submission
Customers are required to submit the following documents via email to [email protected]:
- Government-Issued Photo ID:
- A clear and legible copy of a valid government-issued photo ID (e.g., passport, driver's license, or national ID card).
- A selfie of the customer holding the ID next to their face for verification purposes.
- Proof of Address:
- A recent utility bill, bank statement, or any official document that shows the customer's name and residential address, dated within the last three months.
B. Email Submission
Customers must send the required documents to [email protected]. The subject line of the email should include the customer's account username and the nature of the request (e.g., "KYC Documents for Username - Deposit" or "KYC Documents for Username - Withdrawal").
IV. Verification Process
- Upon receipt of the required documents, our verification team will review and verify the information.
- The verification process typically takes up to 24 hours. However, in some cases, it may take longer if additional information or documents are required.
- Customers will be notified via email once the verification process is complete or if any additional documents are needed.
V. Privacy and Security
- All documents and information submitted by customers are treated with the utmost confidentiality and are stored securely.
- BetPhoenix is committed to protecting the privacy and personal data of our customers. We comply with relevant data protection regulations and ensure that all personal information is processed and stored securely.
VI. Non-Compliance
- Customers who fail to complete the KYC process or provide false or misleading information may face account suspension or termination.
- BetPhoenix reserves the right to reject any transaction or account that does not comply with our KYC policy.
VII. Contact Information
For any questions or assistance regarding the KYC process, customers can contact our verification team at [email protected].
VIII. Policy Updates
BetPhoenix retains the right to update this KYC policy periodically to ensure adherence to regulatory standards and to accommodate changes in our operational processes. We are committed to notifying customers promptly of any substantial revisions to this policy. This ensures transparency and allows customers to stay informed about how these updates may impact their interactions with BetPhoenix. For any inquiries or clarifications regarding policy changes, please feel free to contact our dedicated support team. We appreciate your ongoing cooperation in helping us maintain a secure and compliant environment at BetPhoenix.
